ATT service on 10/31 - $129 a month for landline, internet & satellite vs. $195 for phone & Comcast plus LOTS more channels - very happy. Took all their shit back to the service center, of which they have 2, count'em
two for the only cable company in town to serve a city of 5 million people, hence I got to stand in line for 45 minutes. Called today for the final bill, which is now higher than last month's. The problem - the NHL Center Ice service, which we got 3 weeks off and are being charged for the entire thing through June 2009. I slammed the phone down on the snarky twat "helping" me before I started cussing, called Eddie and told him to deal with it since he ordered the package.
Or maybe I'll buy this woman a plane ticket to Houston:
A 75-year-old Bristow, Va. woman has paid $345 as compensation for damages and is serving three months of probation, the result of her hammer attack on equipment in a Manassas, Va. Comcast Corp. office in August.
The consumer, Mona Shaw, said she took a hammer to the phone handsets and shoved a computer monitor off the counter after she failed to get a response by the company to her lack of phone service.
“I couldn’t think of another way to get their attention. I really couldn’t,” she said in an interview.
Shaw, a retired nurse, has a heart condition and was stressed and angered after what she said was a botched upgrade to a triple-play bundle. The subscriber said everything went wrong before she packed a hammer in her purse and went in person to the local office: the installer didn't come on the appointed day, Aug. 13, but two days later; the installation left them with incoming calls only; an attempt to remedy that left them with no service at all; an in-person visit to the Manassas office resulted in a two-hour wait, only to be told the supervisor she was waiting to see had gone home.
When a complaint to the Virginia state Corporations Commission did not elicit a response from Comcast, she packed her hardware, she said. She marched past a waiting line, started hitting things with her hammer and asked repeatedly, “Have I got your attention now?” The incident ended with Shaw’s arrest; she’s now barred from entering the local cable office.
That’s fine, she said. She has DirecTV now, and she’s returned to Verizon for phone service and has added digital-subscriber line service, she said. But some part of Comcast still thinks she's a customer: before a reporter's call on Oct. 10, she got a voice mail message thanking her for being a customer and advising her they planned to come to her place Oct. 11 "as part of her service contract,” she said, chuckling.
