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Tropical Paradise of Hard Shelled Fruits / Re: Doug's Stupid Giftcard.
« on: Jul 11, 2009, 02:08:58 PM »
Had some fun with foot locker lately...
A month ago, I return some shoes I just bought because they don't fit right. The guy gives me a return on a gift card, which I then use in-store to order from their online catalog shoes they don't have in store.
The idiot associate manager handles my order, says the order has gone through, and tosses the gift card and return reciept.
Turns out the order didn't go through, so I had no shoes, no giftcard, and no money.
I've been stopping in the store about 20 times just to harass them and get them to help me, and the ass. manager finally tells me to call customer service in NYC. They say they can get me a new gift card, but I need the gift card reciept faxed to them. The reciept which the Ass. Manager threw away. And they can't reprint the reciept.
So I have to go through a bunch more hoops, and ended up talking to three managers in store, and called about 4 numbers and talked to 4 clueless people over the phone, and someone called from their customer service offince and finally, over a month after I ordered the shoes, asked for an address to mail another gift card to me.
I don't want another gift card. I'd rather just shop somewhere else after the monthlong shitfest of "we can't help you even though we fucked up."
A month ago, I return some shoes I just bought because they don't fit right. The guy gives me a return on a gift card, which I then use in-store to order from their online catalog shoes they don't have in store.
The idiot associate manager handles my order, says the order has gone through, and tosses the gift card and return reciept.
Turns out the order didn't go through, so I had no shoes, no giftcard, and no money.
I've been stopping in the store about 20 times just to harass them and get them to help me, and the ass. manager finally tells me to call customer service in NYC. They say they can get me a new gift card, but I need the gift card reciept faxed to them. The reciept which the Ass. Manager threw away. And they can't reprint the reciept.
So I have to go through a bunch more hoops, and ended up talking to three managers in store, and called about 4 numbers and talked to 4 clueless people over the phone, and someone called from their customer service offince and finally, over a month after I ordered the shoes, asked for an address to mail another gift card to me.
I don't want another gift card. I'd rather just shop somewhere else after the monthlong shitfest of "we can't help you even though we fucked up."